Browser: Google Chrome
CallHippo works in the web app as well as mobile application. Making sure the browser is up to date and properly configured is key to an optimal CallHippo use.
Prior to starting your experience with CallHippo make sure you have the latest version of Google Chrome (we recommend Chrome for the best experience and call quality as the WebRTC support is more mature). Here is a link to check if you have the latest Google Chrome version.
Please do the following to ensure that your agent's permissions are enabled properly:
To fix this:
Specific browser extensions can block some CallHippo functionalities, including the audio, and cause the interface to behave unexpectedly:
Here is a list of extensions you should avoid when using CallHippo:
Please make sure you are not using these extensions. In case you have these installed, please follow these instructions to remove an extension from Google Chrome: