How to Integrate Reamaze with CallHippo

Connecting Re:amaze with CallHippo lets you place calls to your helpdesk contacts in one click and automatically log every call and SMS as a conversation, so all customer communication stays in one place.

Set up your Re:amaze account

Before you connect the integration, make sure you have at least one contact and a personal API token ready in Re:amaze.

1. Log in to your Re:amaze account.
2. Open the Contacts section from the left-hand bar.
3. Click Add Contact at the top of the page.
   
4. Enter the contact’s name, mobile number and email address, then click Create. Your contact is now saved.
   

Generate your Re:amaze access token

CallHippo needs a Re:amaze API token to authenticate the connection.

1. Click the Settings (gear) icon, then open API Token under the Developer section.
   
2. Click Generate New Token to create a unique token.
3. Copy the token and keep it handy. You will paste it into CallHippo in the next section.
   

Connect Re:amaze in CallHippo

1. Log in to your CallHippo account.
2. From the left sidebar of your dashboard, click Integrations.
3. Find Reamaze and click Connect.
   
4. A setup popup opens asking for your access token, brand name and Re:amaze email.
   
5. Paste the access token you copied earlier.
6. Open your Re:amaze account and look at the browser URL bar. Your brand name is the value shown before .reamaze.com — copy it.
   
7. Paste that value into Enter your brand name, add the email address of your Re:amaze account, and click Connect Now.
   
8. That’s it — the card now shows an Integrated status.
   

Enable Click-to-Call

To dial Re:amaze contacts directly from your browser, install the CallHippo Click-to-Call Chrome extension from the Chrome Web Store.

What the integration does

• Contact sync: Existing Re:amaze contacts that have a phone number are synced to CallHippo the moment a Click-to-Call action is performed on them.
• Call and SMS logging: CallHippo creates a new conversation in your Re:amaze account for every call or SMS made through the CallHippo dialer.

Frequently asked questions

Do my Re:amaze contacts sync automatically?

They sync when you perform a Click-to-Call action on a contact that has a phone number, rather than in a one-time bulk import.

Where can I find my brand name?

It is the subdomain shown before .reamaze.com in your Re:amaze URL — for example, the highlighted value in your browser’s address bar.