Accidentally deleted a number, or had a number released after your account was cancelled? Good news, you can restore it back to your CallHippo account within 8 days of deletion or release. This guide walks you through when a number can be restored, how to do it step by step, and the charges to keep in mind.
When Can a Number Be Restored?
You can restore a number if:
- It was deleted accidentally.
- It was released due to account cancellation.
- The deletion happened within the last 8 days.
After 8 days, the number cannot be restored directly from the dashboard. The exact timeframe may also vary slightly based on your number provider.
How to Restore a Deleted Number (Step-by-Step)
- Log in to your CallHippo Dashboard.
- Go to Numbers & DID and select Numbers.
- Click on the Deleted Number tab.
- Click the restore action button shown beside the recently deleted number, as highlighted in the screenshot.
- The system will prompt you to confirm the restoration. Confirm to proceed, and your number will be added back to your account.
Activate the Number for Calling
After restoration, the number must be allocated to an agent before you can start calling with it. For detailed steps, see our guide on how to allocate numbers to the agents in your account.
Charges to Know About
| Restoration method | What applies |
|---|---|
| Within 8 days (via dashboard) | Charged on a pro-rated basis. |
| After 8 days (via support) | Manual restoration with a $30 restoration fee. |
To restore a number after the 8-day window, contact us at [email protected].
Important Notes
- Numbers deleted more than 8 days ago will not show the restore option.
- Restoration requires Owner or Admin access.
- Restored numbers will not work until they are allocated to an agent.
Frequently Asked Questions
Can I restore a deleted number?
Yes, within 8 days from deletion, directly via the dashboard.
Can I restore multiple numbers at once?
No, numbers must be restored one at a time.
I don’t see the restore button, why?
The number was most likely deleted more than 8 days ago.
Is restoring a number free?
No. Dashboard restoration is charged on a pro-rated basis.
What if I want to restore after 8 days?
Support can help, but a $30 fee applies.
Why isn’t my restored number working?
It must be allocated to an agent first.
Can I restore numbers after reactivating my account?
Yes, if it is within 8 days of release.
Can I repurchase the number instead?
Possibly, if the number is still available. Contact support to check.
Why were my numbers deleted?
Numbers are automatically released when an account is cancelled.
We hope this helps. If you still have questions, feel free to reach out at [email protected].