When you purchase a US toll-free number through CallHippo, one of the most common questions is whether the person calling you will be charged. The answer depends on where the caller is dialing from. Here is how billing works for callers and for your own account.
Who Gets Charged When Someone Calls Your US Toll-Free Number
Billing for inbound calls to your US toll-free number depends on the caller’s location:
- Callers from a US number: If someone calls you from a US number, the caller will not get charged. However, your CallHippo credits or free minutes may be deducted according to the plan you have opted for.
- Callers from a non-US number: If someone calls you from a non-US number, they will be charged based on the rates set by their own telecom provider.
How Charges Apply to Your CallHippo Account
Even when the caller is not charged, your account may still be affected:
- Incoming calls from US numbers can deduct your available credits or free minutes, depending on your active plan.
- The exact deduction depends on the plan you have subscribed to, so we recommend reviewing your plan details to understand your included minutes and rates.
We hope this helps. If you still have questions, feel free to reach out at [email protected].