The Telephone Consumer Protection Act (TCPA) governs how businesses call and text consumers in the United States. When you enable TCPA compliance in CallHippo, the platform automatically keeps your outbound calls and SMS within the hours the law permits, so your outreach stays compliant without any manual tracking.
What TCPA compliance means
TCPA is a U.S. regulation that restricts unsolicited calls and text messages and sets the hours during which businesses may contact consumers. Staying within these rules protects your business from complaints and potential penalties.
With TCPA compliance enabled, CallHippo restricts all outbound calls and SMS to U.S. numbers to the legally permitted window of 8:00 AM to 9:00 PM in the recipient’s local time. Incoming calls and messages are never restricted, so you can always receive contact from your customers.
How TCPA compliance works in CallHippo
- Applies only to outbound calls and SMS sent to U.S. numbers.
- Outreach is allowed only between 8:00 AM and 9:00 PM in the recipient’s local time.
- Incoming calls and messages remain fully available at all hours.
- The rule is enforced automatically once the toggle is turned on, reducing the risk of accidental violations.
How to enable TCPA compliance in CallHippo
- Log in to your CallHippo dashboard.
- Click Settings (the gear icon) in the top bar of the dashboard.
- From the left panel, go to Security & Compliance and open the Compliances tab.
- Use the TCPA Compliant toggle to enable (or disable) the feature as needed.
Frequently asked questions
Which activities does TCPA compliance restrict?
Only outbound calls and SMS to U.S. numbers are restricted. They are limited to 8:00 AM to 9:00 PM in the recipient’s local time. Incoming calls and messages are never affected.
Who can turn TCPA compliance on or off?
An admin or account owner can manage the toggle from Security & Compliance > Compliances in the dashboard settings.
Still need help? Reach us at [email protected].