What Are Webhooks?

Webhooks let CallHippo talk to your other tools automatically. When something happens on a call, CallHippo can instantly push that data to your CRM, helpdesk, or analytics platform—with no manual syncing required.

What Is a Webhook?

Think of webhooks as messengers. When an event happens in CallHippo—like a call ending or a voicemail arriving—a webhook instantly sends that information to another system you use. For example, if you want your CRM to update every time a call is completed, a webhook pushes the call data to your CRM the moment the call ends, so there is no need to check or sync manually.

How Webhooks Work

1. You set a webhook URL—the address where CallHippo sends data when an event occurs.
2. An event happens in CallHippo, such as a new call, missed call, or voicemail.
3. CallHippo sends the event details—caller name, duration, call status, and more—to your chosen system in real time.
4. Your other app acts on the data automatically, whether that means creating a lead, updating a ticket, or sending a notification.

Common Use Cases

Webhooks automate repetitive work and keep your systems in sync. Here are some of the most popular ways to use them:

• Call activity tracking — Automatically log calls in your CRM or helpdesk tools.
• Lead management — Send call details to your lead management system to update contact records or trigger workflows.
• Custom notifications — Get alerts in Slack or Microsoft Teams when a specific call event happens.
• Voicemail routing — Send voicemail recordings and transcripts to your email or support platform.
• Analytics and reporting — Push real-time call data to your reporting dashboard for deeper insights.

Final Thoughts

Webhooks are a simple yet powerful way to make CallHippo work better with the tools you already use. They save time, reduce manual work, and ensure important data reaches the right place automatically. If you are not sure how to get started or need help configuring your webhook, our support team is happy to help.