Call connectivity determines how reliably your outbound calls reach the person you are dialing. CallHippo includes several features that route calls through the healthiest numbers and reduce non-connected calls.
Default Number
A default number is the main contact number for your company. When no dedicated number has been assigned to a user, CallHippo routes that user’s outgoing calls through the default number. Setting one keeps calls connected and minimizes failed or non-connected calls.
Default Country Code
The default country code setting lets you automatically apply a standard country code when dialing. This ensures accurate dialing for both local and international calls, reduces dialing errors, and simplifies the calling experience for your agents.
Smart DID Routing
Smart DID Routing is an algorithm that automatically switches the “From” number based on the call-completion ratio in the country you are calling. It checks the destination country, reviews the numbers available in your account, and places the call from the number with the best connectivity ratio for that country.
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