Staying compliant with data-protection and call-recording laws is essential for any business that handles sensitive customer information. CallHippo provides access controls and recording safeguards that help you meet legal and regulatory requirements.
Hide number from agent
Hiding the caller’s number from the agent prevents the agent from seeing who is calling. The agent will not know the caller’s identity until the call is answered and the caller speaks. This is useful for survey calls or any situation where the caller’s number is sensitive.
Call recording access rights
Call recording rights let you specify exactly which agents can access recordings, so sensitive audio stays with the right people.
- Grant recording access only to team leaders or quality-assurance staff.
- Prevent regular agents from listening to or downloading recordings.
- Keep call audio restricted to authorized reviewers.
Report download and distribution controls
Report download access rights let you control which users can download call reports.
- Provide access only to managers, team leaders, or compliance staff.
- Restrict regular users from downloading any call reports.
- Automatically email downloaded reports to specified recipients, so the right people receive reports even if they cannot download them directly.
Compliant and HIPAA call recording
Compliance call recording is the process of ensuring that recorded phone calls meet the various state and international laws that govern call recording. While recording is a powerful tool for support and sales teams, it is vital to understand the legality of recording calls across different regions.
For companies handling patient data, HIPAA compliance is essential. A HIPAA-compliant call recording solution provides security standards and controls such as encrypted call storage, restricted access to call data, and detailed logging to meet HIPAA regulations.
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