Great teamwork depends on shared context and clear availability. CallHippo includes features that help your team organize information and coordinate who is handling calls at any moment.
Tags
Tags let you categorize and organize data within the system. When applied to customer data, tags make searching, reporting, and analytics far more efficient.
- Group related records so the whole team can find them quickly.
- Filter and segment customer data for cleaner reporting.
- Create a shared vocabulary that keeps everyone on the same page.
User status
The user status feature lets agents set a status such as “Available,” “Away,” or “Offline,” which directly affects call routing. When an agent goes offline or away, calls are no longer routed to them.
- Agents set a status for themselves or for their entire team.
- Calls automatically skip agents who are away or offline.
- Status gives the team a quick, shared view of who is currently accepting calls.
Working better together
By combining consistent tagging with real-time status visibility, your team shares context on every customer and always knows who is available to take the next call. This reduces confusion, prevents duplicated work, and keeps collaboration smooth.
Still need help? Reach us at [email protected].