CallHippo includes a set of features designed to make every caller interaction smoother and more personal. Here are the tools that directly improve customer experience.
Greet and route callers
IVR and welcome messages
Customize welcome messages and interactive voice response menus to greet callers and direct them to the right department or agent. Tailor options and menu selections to fit the needs of your organization and your customers.
Business hours
Set your contact center hours so callers know when to expect an answer. Customize business hours by department to align with specific teams.
Holidays
Mark observed holidays in your contact center schedule so callers are notified of closures in advance. Holidays are factored into availability and open hours.
Personalize the conversation
Sticky agent
Keep callers connected to the same agent for a more personalized, consistent interaction experience.
User availability
Update your user status to reflect available, unavailable, or closed, so caller expectations are set correctly.
Capture feedback and missed calls
Voicemail
Offer voicemail for unanswered calls or after-hours so callers can leave a message. Enable voicemail-to-email conversion so messages are accessible to agents.
Post-call survey
Gather feedback with customized surveys after calls to understand the caller experience. Survey results provide actionable insights to improve your contact center.
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