SHAKEN/STIR Registration on CallHippo

CallHippo now includes a SHAKEN/STIR section that helps prevent caller ID spoofing, a tactic used by scammers to hide their identity. Registering increases the trust customers place in your business, protects you from fraudulent activity, and reduces the chance of your CallHippo numbers being marked as spam by your customers and leads.

SHAKEN/STIR uses digital certificates to verify the authenticity of the origin of a call. To register, you provide your business name and phone number along with proof of ownership of the number. Once registration is complete, your calls are authenticated and marked as verified, giving your customers added confidence when you call.

Please note: Submitting your business profile and registering for STIR/SHAKEN is mandatory for all users with phone numbers in the US region.

What is STIR/SHAKEN compliance?

Have you ever answered a call from what looked like a familiar number, only to find it was a robocall or a scammer using a fake caller ID? We have all been there.

To combat this, new FCC rules were implemented on June 30, 2021 (as part of the TRACED Act), requiring technical standards and protocols for authenticating caller ID information. This is where STIR/SHAKEN comes in.

STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted information using toKENs) are industry-standard protocols aimed at combating the rise of robocalls and call spoofing. Call spoofing is a tactic used by scammers to hide their true identity, often using a fake caller ID to appear as a legitimate entity.

STIR/SHAKEN compliance involves the use of digital certificates to authenticate the origin of a call. This process enables service providers to attest to the source of incoming calls and authenticate those signatures, letting the call recipient know when a call has been verified.

Levels of attestation

There are three levels of attestation:

• A-level attestation is the most trusted. The service provider verifies both the origination of the call and that the user or extension number is authorized to use the number.
• B-level attestation indicates that the service provider has authenticated the call origination but cannot verify the caller’s authorization to use the number.
• C-level attestation means that the service provider originated the call on the network but cannot authenticate the call source.

The authentication process helps ensure that the caller ID information displayed is accurate and trustworthy. By implementing STIR/SHAKEN, businesses can significantly reduce the chances of their numbers being marked as spam or fraudulent.

Note: The STIR/SHAKEN framework is mandatory for all communication providers in the US.

How to submit a business profile for STIR/SHAKEN registration

To complete the registration, follow the steps below:

1. Log in to the CallHippo Dashboard, click your profile in the top-right corner, and open the SHAKEN/STIR tab from the menu.
   
2. Fill in all of your business details as asked in the form, including your contact and organization information.
   
3. Once the details are filled in, complete the remaining address and region fields and click the Submit button.
   
4. Your profile is sent for verification with our upstream provider. The review process may take up to 7 business days.
5. You can check the status of your application at any time by returning to this section.

Important note: Registration for STIR/SHAKEN is mandatory for all users using phone numbers in the US region.