Call Scribe turns your spoken phone conversations into written text, so you can review, analyze, and store call records for future reference. Here’s what it does, what it costs, and where to find your transcripts.
What is Call Scribe?
Call Scribe is the process of converting spoken conversations from phone calls into written text. This helps you improve customer service, track important details, and stay compliant with company policies. Once enabled, it automatically transcribes every recorded call.
How much does Call Scribe cost?
Call Scribe is priced at $15 per user. Transcripts are available in the Call Logs/Recording section of your CallHippo dashboard.
Where to access Call Scribe
- Open web.callhippo.com.
- Click Call Logs/Recording to see your call logs, then click the info icon marked i.
- Scroll down to read the call transcript for that particular call.
Benefits of Call Scribe
- Improves customer service — review past conversations to resolve issues efficiently and capture key details for accurate follow-ups.
- Enhances compliance and quality assurance — keep a written record to meet regulatory requirements and assess agent performance.
- Saves time and reduces errors — eliminate manual note-taking and avoid losing critical information during a call.
- Boosts sales and lead management — revisit important customer interactions and identify buying signals and pain points.
- Facilitates training and coaching — use real transcripts to train agents and refine sales pitches.
Business use cases
- Customer support and helpdesks — ensure accurate issue resolution and analyze customer queries.
- Sales and lead tracking — capture interactions for better follow-ups and personalized selling.
- Legal and compliance — maintain documented records and provide evidence in disputes.
- Finance and banking — meet financial guidelines and verify customer requests for sensitive transactions.
- Healthcare and teleconsultation — store patient-doctor conversations for reference and compliance.
- Recruitment and HR — track interview conversations and keep discussions for internal documentation.
Frequently asked questions
Where can I access my call transcripts?
You can find them under the Call Logs/Recording section in the CallHippo dashboard.
Does Call Scribe support multiple languages?
Currently, Call Scribe supports English only.
Can I download or export the call transcripts?
Yes, transcripts can be exported for internal documentation or compliance purposes.
Is there a limit on the number of transcripts stored?
Storage depends on your plan — check your subscription details for limits.
How accurate is the transcription?
Accuracy depends on call clarity, background noise, and accents, but Call Scribe provides high-quality transcriptions.
Will Call Scribe transcribe every call automatically?
Yes, once enabled it automatically transcribes all recorded calls, both inbound and outbound.
Still need help? Reach us at [email protected].