How Can I Change My Plan Period from Annually to Monthly?

If your needs have changed and you would prefer to be billed monthly instead of annually, CallHippo lets you switch your plan period at any time from the Plan and Billing section of your dashboard. This guide walks you through the steps and explains what to expect when it comes to billing.

Steps to change your plan period

1. Log in to your CallHippo dashboard.
2. Navigate to the settings (gear) icon in the top right corner of the screen, then click on Plan, Billing & Credits.
   
3. In the Plan and Billing section, click on the Plan tab. This displays the details of your current plan and lets you select any plan you want with monthly or annual billing.
   
   
4. You can now change the Select Plan Period by simply toggling between Monthly, Quarterly, and Annually when selecting the plan, then click Change Plan to confirm.
   

Frequently asked questions

• Can I switch my plan from annual to monthly before my current billing cycle ends? Yes, you can switch at any time. You will be charged the applicable monthly rate on a pro-rated basis.
• Will I get a refund if I change my plan from annual to monthly? No, CallHippo does not offer refunds when downgrading from an annual to a monthly plan.
• How can I request a plan change from annual to monthly? You can request a plan change from the Plan and Billing section in your account dashboard.
• Are there any charges or fees for switching from an annual to a monthly plan? There are no additional charges or penalties for switching plans, but you will be billed the monthly plan amount on a pro-rated basis.
• Will the benefits of my current plan carry forward to the new plan? No, the benefits of your old plan will not carry forward. Only the benefits of your new plan will apply after the switch.
• If I have exhausted my free calling benefits under the current plan, can I start using the new plan’s calling benefits immediately? Yes, once the new plan is activated, its benefits will be available immediately.
• Will the changes reflect immediately after I confirm the switch? Yes, the change takes effect immediately after confirmation.
• Will I be charged immediately upon switching plans? Yes, the applicable amount for the new plan will be charged immediately on a pro-rated basis.
• Can I see the cost of the new plan before confirming the change? Yes, the charges for the plan change will be shown before you confirm the switch.
• Can I switch back to an annual plan later if needed? Yes, you can upgrade to an annual plan at any time from the Plan and Billing section.
• What changes will affect the billing date when changing the billing period from annual to monthly or vice versa? Your billing date will change when you make the plan change. The new billing cycle will begin from the date the plan change is completed.