Compliant call recording is the practice of recording phone calls in a way that meets the various state and international laws that govern them. Recording calls is a powerful tool for both support and sales teams, but it is essential to understand the legal requirements before you do it.
What compliant call recording means
Compliance call recording ensures that the way you record calls is legally compliant with the applicable regulations. Because call recording laws vary from state to state and country to country, and violations often carry steep fines, it is vital to be aware of what is required in each region where you and your customers are located.
Consent and recording notifications
On many customer support calls, a notice is used that states, “This call is being recorded for quality assurance purposes.” During sales calls, however, that kind of announcement can feel disruptive or invasive. One way to help maintain compliance without interrupting the conversation is to use a compliance call recording system that handles consent and notifications appropriately.
Staying compliant with CallHippo
CallHippo’s call recording features are designed to help you capture calls while respecting the consent and notification rules that apply to your business. Because requirements differ by jurisdiction, review the laws that apply to the regions you operate in, and configure recording notifications and consent prompts accordingly.
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