If your CallHippo dialer opens to a blank page, it’s almost always caused by outdated cached data in your browser. Work through the steps below in order to clear the cache and restore the dialer.
Why the dialer page appears blank
A blank dialer usually means your browser is loading an old, cached version of the app. Refreshing the cache and clearing stored site data forces the dialer to reload cleanly. These steps are written for Google Chrome.
Troubleshooting steps
Try these steps in order, checking the dialer after each one:
- Hard reload. Press Ctrl + Shift + R to hard reload the dialer.
- Empty cache and hard reload. Right-click the page and choose Inspect (or press Ctrl + Shift + I). With the developer tools open, right-click the browser’s refresh icon and choose Empty Cache and Hard Reload.
- Clear site data. Open Inspect again (Ctrl + Shift + I), go to the Application tab, and click Clear site data.
- Restart Chrome. Open a new tab, enter chrome://restart, and press Enter to fully restart the browser.
Still seeing a blank page?
If the dialer is still blank after these steps, reach out to us via chat or email so we can investigate further.
Still need help? Reach us at [email protected].