How to Integrate CallHippo with GoHighLevel

Connecting CallHippo with GoHighLevel (GHL) lets you place click-to-call calls from your CRM, automatically log calls and SMS as tasks, and run outbound campaigns without leaving GoHighLevel. This guide walks you through connecting your sub-accounts, configuring what syncs, and showing assignee names in your task list.

Connect GoHighLevel in CallHippo

1. Log in to your CallHippo account.
2. Open the Integrations tab and, under the CRM section, find GoHighLevel. Click Connect.
   
3. In the Integration Setup popup, click Connect Now.
   
4. You are taken to the GoHighLevel Select an Account page, which lists your agency account and its sub-accounts. Integration can only be done for sub-accounts, so choose a sub-account and click it. You are then redirected back to CallHippo with the account integrated.
   
5. The integration now appears under Active Integrations in CallHippo, marked as Integrated.
   

Add multiple sub-accounts

CallHippo lets you integrate more than one GoHighLevel sub-account.

1. On the GoHighLevel active integration card, click the settings (gear) icon to open Integration Settings.
   
2. On the Configuration tab, click + Add Sub Accounts.
   
3. You are taken to the account-selection page again. Pick the sub-account you want to integrate, and repeat for each additional account.
   
4. All integrated sub-accounts are listed under the Integration settings.
   

Configure call & SMS sync

• Enable the call toggle to push call activities into GoHighLevel for the call statuses you select (Completed, Rejected, Cancelled, No Answer, Missed, and Voicemail).
  
• Enable the SMS toggle to send all SMS activities to GoHighLevel.
  
• Open the Connected Numbers tab to choose which phone numbers send activities to the CRM. All numbers are selected by default.
  

How syncing works

• GoHighLevel does not sync older contacts to CallHippo, or the other way around.
• When a call is made from GoHighLevel using the click-to-call extension, a new contact syncs to CallHippo automatically.
• Once a contact is synced, manually dialed outgoing calls and incoming calls on connected numbers sync back to GoHighLevel.

How calls and tasks are logged

• Connected incoming and outgoing calls are logged as completed tasks.
  
• Missed calls and voicemails are logged as pending tasks, and text messages also appear in the Task section.
  

After-Call Work (ACW) activity is reflected in GoHighLevel too. If you have CallHippo’s call tags & disposition service enabled, the pushed activity includes the tags and disposition added on the ACW screen.

Note: This only syncs when tags and disposition are added on the ACW screen. Tags or disposition added later through the call logs will not sync.

Install the Click-to-Call extension

To place calls directly from GoHighLevel, install the CallHippo Click-to-Call Chrome extension first. Once installed, call and SMS icons appear next to a contact’s phone number so you can dial in one click.

• Install the extension from the Chrome Web Store: CallHippo Click-to-Call for Chrome.
  

Show the assignee name in the Task list

By default, the GoHighLevel Task list shows the assignee for each logged activity when the CallHippo user is also a GoHighLevel team member.

To make sure assignee names appear, add the user as a team member in GoHighLevel:

1. From the Agency dashboard view, go to Settings.
   
2. Open the Team tab and click + Add Employee.
   
3. Provide the required details, give the user a role and role type, and assign the relevant sub-accounts.
   
4. Click Save. The new employee is added to your team.
   

Keep these points in mind:

• In the Email field, use the same email ID assigned to the user in CallHippo.
• For the sub-accounts assigned when adding the team member, incoming call and SMS activity in the Task tab will show the assignee name.
• After adding team members, re-integrate GoHighLevel with CallHippo.
• Any CallHippo user who is not added as a GoHighLevel team member will have no assignee name and will instead show Assign Task.
  

The assignee name also appears under a specific contact, at Contacts > Smart Lists > (a contact) > Tasks.