A higher call connect rate means more of your calls reach a live person instead of going unanswered. CallHippo offers routing controls that help match incoming calls to the right agent so more calls connect successfully.
Allocate numbers to users
Allocating numbers lets you assign multiple contact numbers to a single user. Incoming calls to any of those numbers are routed directly to that user, so calls reach a specialist who is ready to answer.
- Assign several advertised numbers to one specialized agent who handles those calls.
- Route incoming calls straight to the right person instead of a general queue.
- Apply the same setup for multiple users through their individual user settings.
Why it improves your connect rate
When calls are routed to the specific agent responsible for a number, callers spend less time being transferred or waiting in a queue. This direct routing increases the likelihood that a call is answered on the first attempt, improving your overall call connect rate.
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