CallHippo gives admins fine-grained controls to protect account access, call data, and recordings. These features work together to keep your telephony environment secure.
Access Module
The access module lets you grant or restrict access to the calling system on a customized basis. You can give agents, groups, or managers full, read-only, or restricted access based on their roles. Strict access control protects the security and privacy of your call data and recordings.
IP Whitelisting
IP whitelisting lets you specify which IP addresses or IP ranges can access your account. Only approved addresses can log in and view data, while all others are blocked. This adds an extra layer of protection against unauthorized access from unknown locations.
Restricted Countries
If there are countries you do not do business with, you can add them to the restricted countries list. IP addresses from restricted countries cannot access your account, preventing logins from high-risk locations.
Audit Logs
Detailed audit logs track all activity and access in your account, including who logged in, what data or tools were accessed, and any downloads or exports. Audit logs give you visibility into how access rights are used, support regulatory compliance, and can be downloaded for your records.
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