Troubleshooting Issues with the iOS Application of CallHippo

Most problems with the CallHippo iOS app come down to permissions, connectivity, or an outdated version. Work through the checks below to get calls, notifications, and logins working again.

Before you troubleshoot

Confirm these basics first — they resolve a large share of issues on their own:

• VPN is disabled.
• Low Power Mode is turned off.
• The CallHippo app is updated from the App Store.
• Your iOS version is up to date.
• Microphone, notifications, and Background App Refresh permissions are enabled.

If the issue continues, find the matching section below.

Login issues

If you can’t log in:

1. Verify your email address and password.
2. Use Forgot Password to reset your credentials if needed.
3. Close and reopen the app after resetting the password.
4. Check your internet connection (Wi-Fi or mobile data).
5. Ensure Face ID or Touch ID permissions are enabled if you use them.
6. Uninstall and reinstall the app if the problem persists.

Outgoing call issues

If outgoing calls aren’t connecting or keep dropping:

1. Enable microphone access: Settings > CallHippo > Microphone.
2. Enter the number with the correct country code.
3. Switch between Wi-Fi and mobile data.
4. Disable any VPN or firewall apps.
5. Check your Bluetooth or AirPods audio routing.
6. Restart your iPhone.
7. Update the CallHippo app if an update is available.

Incoming call issues

If incoming calls are delayed or not ringing:

1. Enable notifications: Settings > Notifications > CallHippo.
2. Turn on sounds, banners, and lock screen alerts.
3. Enable Background App Refresh for CallHippo.
4. Turn off Low Power Mode.
5. Disable Focus or Do Not Disturb mode.
6. Allow CallHippo under Cellular settings.
7. Restart your device and keep the app running in the background.

App crashing or freezing

If the app crashes or becomes unresponsive:

1. Force close and reopen the app.
2. Offload and reinstall the app from iPhone Storage settings.
3. Install any pending iOS or app updates.
4. Restart your iPhone.
5. Free up device storage if it’s low.
6. Reinstall the app if the issue continues.

Auto logout or session timeout

If the app logs you out automatically:

1. Make sure the account isn’t logged in on another device — CallHippo supports only one active device per account.
2. Enable Background App Refresh.
3. Disable Low Power Mode.
4. Restart your iPhone.
5. Keep the app updated.

Final checklist

If the issue is still unresolved, run through this list:

• Restart your iPhone.
• Confirm microphone, notifications, and Background App Refresh permissions.
• Disable VPN, firewall, or privacy-blocking apps.
• Check Screen Time or App Limits.
• Switch between Wi-Fi and mobile data.
• Avoid force-closing the app frequently.
• Reinstall the CallHippo iOS app.