Yes! CallHippo fully supports number porting-out, so you’re always in control of your phone numbers. If you decide to move to another provider, you can take your existing number with you.
As long as your number is active, we’ll acknowledge and process your port-out request within 15 working days, as per our Terms of Use. Requests are never unreasonably withheld.
Note: The total porting timeline (usually 2–4 weeks) may vary due to carrier or regulatory delays beyond CallHippo’s control.
How Number Porting Works
- Submit a Letter of Authorization (LOA) and the required documents to your new provider.
- Your new provider coordinates the transfer with CallHippo.
- Keep your CallHippo number active until porting is complete.
- Enjoy a smooth and secure transfer with minimal downtime.
Number Porting FAQs
Q: What is number porting?
A: It lets you move your existing phone number to another provider—no number change needed.
Q: How long does porting take?
A: Typically 2–4 weeks, depending on country and carrier policies.
Q: What documents are required?
A: A Letter of Authorization (LOA) and a recent phone bill from your current provider.
Q: Will my number stop working during porting?
A: No. Your number stays active with your current provider until the transfer is complete.
Q: Can all numbers be ported?
A: Most can. Availability depends on local regulations and carrier rules.
Q: Are there any porting fees?
A: Fees vary by country and number type.
Q: What if my porting request is rejected?
A: Rejections usually happen due to incorrect details or pending dues. Once corrected, you can resubmit.
Q: Will I lose CallHippo features after porting?
A: Not at all. You’ll continue to enjoy IVR, call routing, analytics, and more.
Q: Can I port my number out of CallHippo later?
A: Yes. CallHippo supports porting-out whenever you choose.
Q: How can I track my porting status?
A: Simply check your email updates or contact CallHippo Support.
We hope this helps. If you still have questions, feel free to reach out at [email protected].