If a personal call comes in while you are on an active CallHippo call in the mobile app, your phone rings but the CallHippo call stays connected, and what happens next depends entirely on how you respond.
What happens based on your action
- If you reject or ignore the personal call: Nothing changes. Your CallHippo call continues as normal and the other person can still hear you.
- If you mute the ringing (using the side or volume button): Your CallHippo call stays active and your microphone keeps working with it. This is the best option when you do not want the incoming call to interrupt your conversation.
- If you accept the personal call: Your phone switches the microphone and speaker to the personal call. The person on your CallHippo call will no longer hear you, even though the call technically remains connected. To speak with them again, end the personal call and return to the CallHippo app, though audio may not resume automatically depending on your device.
Calls from third-party apps
If you receive a call through a third-party app such as WhatsApp or Skype while on a CallHippo call, your phone treats it much like a regular incoming call:
- If you switch to the other app, microphone access shifts to it while the CallHippo call stays active in the background.
- When you switch back to CallHippo from the recent apps menu, the microphone returns to the CallHippo app.
- Depending on your device and OS, audio may not resume smoothly without reloading the app or ending the other call.
Important notes and suggestions
- Your OS controls priority: Call priority is handled by your mobile operating system (Android or iOS), not by CallHippo. Once you answer, the phone treats the personal call as higher priority.
- Use Do Not Disturb: Enable DND mode while on CallHippo calls to prevent incoming personal calls from ringing during important conversations.
- Tell your Admin about frequent interruptions: If you face regular interruptions on mobile, let your Admin or team know so they can recommend the web dialer for more stable handling.
- Check Android call settings: Options like Call Waiting or overlay call UI vary by manufacturer and version, so review your phone settings for better control.
- Prefer the web dialer for high-priority calls: For uninterrupted performance during critical or high-volume calling, use the web dialer at dialer.callhippo.com.
Frequently asked questions
Will the CallHippo call disconnect if I get a personal call?
No. The CallHippo call does not disconnect automatically. It stays active in the background unless you choose to end it.
Can the other person on the CallHippo call hear me if I answer a personal call?
No. Once you accept the personal call, your microphone switches to that call and the CallHippo contact will no longer hear you.
Can I mute the personal call without affecting my CallHippo call?
Yes. Mute the ringing using your phone’s side button or volume control and continue speaking on the CallHippo call.
Will the CallHippo app warn me if microphone access is lost?
No. The app does not show a specific warning, but the person on the other end will no longer hear you if the mic is taken over.
How can I avoid interruptions from personal calls during business calls?
Enable Do Not Disturb mode on your phone before starting a CallHippo call so incoming personal calls do not ring.
Will my CallHippo call be put on hold if I answer a personal call?
No. The CallHippo call stays active, but you will not be able to speak or hear the other party until the personal call ends.
Can I switch between a CallHippo call and a WhatsApp call using the recent apps menu?
Yes. You can switch between them using the recent apps feature. The microphone is handed to whichever app is in the foreground, and returns to CallHippo when you switch back, though quality may vary by device and OS.
I answered a WhatsApp call and now the CallHippo contact cannot hear me. What should I do?
Your microphone was switched to WhatsApp. End the WhatsApp call and return to CallHippo via the recent apps menu. If audio does not resume, redial from CallHippo to restore the call.