Call Features & Settings

What Is Call Tracking and How Does It Work? Call Queue: Overview Setup and Pricing How to Download Call Recordings in CallHippo Contacts in CallHippo Dialer Capturing Call Insights: Notes and Dispositions in CallHippo What Is Call Whisper? How to Restrict Incoming Calls Using On-Call Notes During a Call What Is Disclaimer? How to Use It? Sticky Agent Feature Master Guide How to Delete Call Logs or Call Recordings What Happens If I Receive a Call While on a CallHippo Call from the Mobile App? After-Call Work (ACW) Master Guide How to Bulk Download Call Recordings Global Connect in CallHippo: Everything You Need to Know Hide Customer’s Number / Number Masking Feature Understanding Call Barging in CallHippo What Is Auto Answer for Incoming Calls? Multilingual or Multilevel IVR: Which Does Your Business Need? Interactive Voice Response (IVR) Master Guide How to Set Up the Welcome Message Call Conference and Call Transfer Master Guide What Is Compliance Call Recording? Shift Management: What Is It and How to Use It? What Is the Difference Between Local Presence and Smart Switch? What Are the Charges for Call Tracking Insights? Smart Switch: Effortless Provider Switching for Better Call Quality Voicemail Master Guide Call Reminder Master Guide Call Recording Master Guide Call Forwarding / Forward to Device Feature What Is Website Callback Button and How to Enable It? What Is Voicemail Drop? How Does It Work? What Is Call Disposition? How to Create Custom Call Dispositions? Call Scripts in CallHippo: Feature and Setup Instructions Business Hours of Number: What Is It and How to Use It? Call Status Explained: A Quick Guide to Checking It How to Leave Feedback for a Call Price Cap / Outgoing Call Price Limit Feature How to Import/Export Contacts in CallHippo Local Presence in CallHippo: Functionality and Setup Instructions Holidays Feature: Explanation Use and Guide What Is Skill-Based Routing? How Can I Call the Other Team If the Whole Team Is Busy? What Is Call Tag? How to Create Custom Call Tags? How to Monitor a Live Call How to Tag Calls in the Web App Post-Call Survey: Definition Benefits and Steps to Enable How Do I Set Custom Ringing Time? Call Recording Rights Explained What Are Concurrent Calls and How Do They Benefit Your Business? Difference Between a Welcome Message and an IVR What Is the Difference Between Call Transfer and Call Forwarding?